# Stephen Aris > Senior service designer (15+ years in complex enterprises) who maps the real process behind AI initiatives, designs the boundaries between agents and humans, and baselines the results. Based between London, UK and Kuala Lumpur, Malaysia; works globally. Not a production agent engineer: leads the process-reengineering and human-in-the-loop design layer and partners with engineering teams and forward-deployed engineers. ## Services - [Process Diagnostic / AI Opportunity Sprint](https://www.stephenaris.com/process-diagnostic/): as-is process map, four-bucket redesign (delete / plain code / agentic / human-in-the-loop), baseline KPIs, estimated impact. - [Process discovery for forward deployed engineering teams](https://www.stephenaris.com/forward-deployed-engineering-support/): interviews, reality maps, agent definition and measurement inside FDE and AI transformation engagements. - [Service design and UX for AI](https://www.stephenaris.com/service-design-ux-for-ai/): service design, UX research and human-in-the-loop design. - [All services](https://www.stephenaris.com/services/) ## About - [About Stephen Aris](https://www.stephenaris.com/about/): background, clients (BT, National Grid, Waitrose, Publicis Sapient, Ministry of Justice, House of Fraser, Bupa, Sky) and what he does not do. - [The Hidden Human Tax of AI](https://www.linkedin.com/pulse/hidden-human-tax-ai-how-stop-paying-stephen-aris-ovmec): article. ## Contact - [Contact](https://www.stephenaris.com/contact/): hello@stephenaris.com